Privacy Policy
PRIVACY POLICY
1 INTRODUCTION
This document sets out the privacy policy of Fetch’d Pty Ltd ABN 85 659 671 913 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
2 TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(f) age;
(g) date of birth;
(h) credit card or other payment information;
(i) information related to a pet you currently, or have previously, owned (as further described below in paragraph 5);
(j) information about your business or personal circumstances;
(k) information in connection with client surveys, questionnaires and promotions;
(l) your geo-location information (as further described below in paragraph 6);
(m) your device identity and type, I.P. address, page view statistics, advertising data and standard web log information;
(n) information about third parties; and
(o) any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
3 HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online sign up forms;
(d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
(e) interact with our website, social applications, services, content and advertising; and
(f) invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
4 USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
(a) to provide goods, services or information to you;
(b) for record keeping and administrative purposes;
(c) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
(d) to improve and optimise our service offering and customer experience;
(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
(f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
(g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
(h) to consider an application of employment from you.
We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
5 PET INFORMATION
We operate a web application known as “Fetch’d” (App) which allows owners (Pet Owners) of our pet tags (Pet Tags) to input, manage, share and view information about their pet, such as name, age, breed and photos of their pet, microchip information, their pet’s emergency vet details and information about their pet’s health, wellbeing or behaviour (including any previous or current medical conditions, illnesses or injuries, any allergies or intolerances, any sensitivities to people, objects, dogs or other animals or any aggressive or anxious tendencies), as well as personal information about themselves including name, email address, mobile phone number and physical address (Pet Information). A key benefit of this is that a profile setting out that Pet Information is able to maintained for a pet (Profile), and if that pet goes missing, the Pet Owner’s Profile can be accessed by any person that scans the QR code on the relevant Pet Tag (Pet Finder).
A Pet Owner is able to modify the settings (using the functionality) in the App so that only certain Pet Information in their Profile can be accessed and viewed by a Pet Finder.
We are not able to actively monitor all information a Pet Owner inputs to and shares via the App and cannot guarantee that Pet Information (or personal information) will not inadvertently be shared.
6 LOCATION SERVICES DATA
If you are a Pet Finder, and you scan the QR code on a Pet Tag, the App will request your consent to use location services to precisely identify your location (i.e. each time the App is opened or has been placed in the background for more than 30 seconds). If you provide your consent, we will share your location with the relevant Pet Owner so that the Pet Owner is able to meet you to collect their missing pet.
If you do not provide your consent, you may still access the Profile available via the App (and use the contact information in the Profile to contact the relevant Pet Owner) but that will mean the “location services” feature on the App will not be available. To withdraw your consent at any time you can turn off the localisation permissions for our app on your device.
The location services in the App will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by turning your device’s location on “off” using the device’s settings app. When you allow your device to use location services/data, data will also be collected by Google in accordance with their Privacy Policy, as this is the map service we integrate to our app.
We exert no control over Google’s Privacy Policy and we therefore recommend that you consult their privacy policy for further information on how Google protect personal data. Please visit their site at https://policies.google.com/privacy?hl=en-US.
7 SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
8 LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
9 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
10 COMPLAINTS
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
11 CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Anthony Beasley
Email: anthony@fetch’d.com
Our privacy policy was last updated on 9 January 2023.
